info@cape-connect.com   021-300-1000

Contact Us

Contact Us

Please note hours of operation for each division listed below.

Contact our Offices

Cape Connect Internet (Pty) Ltd

27 Delson Circle
Somerset Business Park
Somerset West

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Office Hours

Sales and Accounts phone lines open
8:30 am to 5 pm Monday to Thursday
8:30 am to 4:30 pm on Friday
Sales only WhatsApp during these hours: 067 312 8691

Support phone lines open
8:30 am to 10 pm Monday to Friday
10:00 am to 1:00 pm Saturday and Sunday
SLA available for after-hours support

Phone

Please note that our phone system does not accept SMS messages.

(021) 300-1000

Fax

(086) 645-0552

Contact Sales

Email: info@cape-connect.com

Contact Accounts

Email: accounts@cape-connect.com

Contact Support

Email: support@cape-connect.com

Subscribe to our Telegram notifications channel for notifications regarding outages and maintenance that may affect your service.

Join our WhatsApp Channel for additional communication regarding products, services and outages.

If you are a customer with an SLA, please use the query escalation matrix that is detailed in your service level agreement.


Notification Channels

Subscribe to our Telegram notifications channel for notifications regarding outages and maintenance that may affect your service.

Join our WhatsApp Channel for additional communication regarding products, services and outages.

Legal

In terms of section 75 of the Electronic Communications and Transactions Act ("the Act") Cape Connect Internet (Pty) Ltd has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

Internet Service Providers' Association (ISPA)
Address: PO Box 518
Noordwyk
1687
Telephone: 010 500 1200
Email: takedown@ispa.org.za / complaints@ispa.org.za