Bolt-On Service Level Agreement
If you are running a business from home or have an SME connection, your service is best-effort by default. This means that telephonic and email support is available during office hours only.
For prioritised and after hours support, we offer the option of adding an SLA to your monthly package.
Pricing is based on time-to-respond, as a percentage of your current package price, and charged in addition to your monthly package. For example, if your package is R1000 per month and you apply for a Level 1 SLA, your SLA will cost an additional R1250 per month (125% of your monthly package), making your total cost per month for package and SLA R2250.
Level 1 SLA
2-hour
office hours SLA
- Subs x 125%
Level 2 SLA
4-hour
24/7 SLA
- Subs x 150%
Level 3 SLA
2-hour
24/7 SLA
- Subs x 200%